The San Antonio Humane Society is committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalized and entertaining experience for you, in accordance with the terms outlined below. The information you provide while using the online store will be used only to supply you with the service you request. For example, if you subscribe to our mailing list, we may use your email address to inform you of new features, products and offers on our website. Similarly, if you enter our sweepstakes, we’ll use your phone number to notify you if you’re a winner. We never post email addresses or phone numbers, and we don’t give out any information we gather on this website or sell it to third parties.

Kids and Parents

This website is not intended for use by children. Minors under the age of 18 must get the permission of their parent(s) or legal guardian(s) before making purchases on this site.

What information do we collect?

When an order is placed on our Web site, we need to know your name, email address, mailing address, phone number, credit card number and credit card expiration date. This information is necessary for us to process and fill your order and to keep you informed of the status of your order. You may also register with us by providing information similar to that which you provide us when you make a purchase.

When you submit a request, review or comment to our customer service department, we may ask you for your email address.

When you visit our Web site, we also collect IP addresses in aggregate form, but these are not linked to any of your personally identifiable information.

How do we use the information?

When you place an order on our Web site, we will use your information to process and fill your order. We may send you an email to confirm or update you on your order. We may also need to contact you by regular mail, email or phone if we have any questions regarding your order.

When you order, register, complete a survey or participate in any contest or promotion on our Web site, we will use the information you provided to us to send you email or regular mail from us regarding products, services or other contests and promotions that we think may be of interest to you.

How do we use “cookies”?

“Cookies” are small pieces of information stored by your browser on your computer’s hard drive. Cookies do not contain personally identifying information. Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies.

We use cookies to enhance your shopping experience at our site, to allow you to navigate quickly, and to keep track of items when you shop on-line. Cookies are not used on our site to store your account information; this information is stored securely on the site’s server.